Conversational AI might be familiar to you if you have ever used a chat box or asked Siri a question on your phone or through a website. This technology is expanding to where in the foreseeable future it is likely that companies such as Amazon or Google might bring out versions where artificial intelligence can hold conversations with humans. This can be done through any device with its adaptability and ease of access. All you really need is a reliable device and a good connection to be able to utilize the resource, so it is available to the public.

For many, this is a welcomed feature and resource to have. It would take conversational commerce to another level by being able to engage and convert customers in a quick and more effective manner quicker than most humans on their own. 

The chat box market is continuing to expand and grow in popularity. It was estimated to be worth around $6.8 billion in 2021 and is showing signs that it will not be slowing down anytime soon. New ideas and features are being discussed and implemented regularly. 

Conversational AI solves a few different issues including ones related to customer support. It has the ability to automate customer service, work with conversion rates, improve overall customer satisfaction and experiences, as well as support ease of collecting revenue. Small businesses, e-commerce business owners, etc appreciate this resource. 

The downside to this resource is the lack of true personal connection and service that only humans can provide. While artificial intelligence has many great features and can often be a great help, there are often times it can be frustrating for the user to not have the option to speak with the real people behind the scenes. 

https://research.aimultiple.com/future-of-conversational-ai/

https://cogitocorp.com/blog/the-future-of-conversational-ai/

https://timesofindia.indiatimes.com/blogs/voices/whats-the-future-of-conversational-ai/

https://www.forbes.com/sites/forbestechcouncil/2021/02/04/13-cutting-edge-technologies-that-may-soon-be-making-a-big-impact/?sh=7ac70b948ae8